There’s no doubt technology has a great impact on how government engage with their citizens. The government is now gaining access to resources that where once available to the private sector and is now looking to developing citizen-facing software, apps and services to offer a similar seamless experience.

While streaming processes and efficiencies in not a new pursuit, there is a distinct shift in how public finance is raising and spending money to deliver efficient services especially in the tax collections sector. Government have now turned to technology to improve tax enforcement through enhancing their ability to collect and process information on the different taxpayer outcomes such as earning, consumption, income etc.

As tax authorities continue to focus on digitisation of data and analysis, there is an increase in the need for technology solutions that can ensure compliance. Better tax compliance is one of the key benefits of digitizing tax enforcement. If implemented properly we can expect to observe these key things:

Centralisation. Organisations will realise the immense benefits brought by centralisation. Benefits such as efficiency, standardisation and lower costs.

Automated processes. There will be an increase use of technology in tax functions, leading to most tax functions being automated. This will promote standardised activities freeing up tax teams from performing routine compliance tasks.

Standardised compliance will provide Tax authorities with better insights and transparency into information providing them a detailed picture of tax payer’s accounts and deals which will in turn aid in better decision making. We have been helping government organisations with customised solutions that help them have access to real time data with fewer reporting errors for better decision making and increased efficiency. Find out more about the work we have done at